Frequently asked questions
Quick answers about tracking, paying and shipping with Frontier Freight.
How do I track my shipment
Enter your tracking number on the Track page. It starts with FF- and you receive it at our office when your shipment is recorded.
Where do I get my tracking number
Our staff give it to you at the office after they record your shipment. Keep it safe, because you need it to follow your shipment and to ask us about it.
Why does it say my tracking number was not found
Check that you typed it exactly as written, including the FF- at the start. If it still does not work, call the office that recorded your shipment and have the number ready.
Can I pay online
No. Payments are made in person at one of our offices. Our Anchorage office accepts cash, card and bank transfer, and our UK and Germany offices can confirm their accepted methods by phone. Frontier Freight will never ask you to pay through a link, email, text message or messaging app. If someone does, please contact us directly on the numbers on our Contact page.
Where are your offices and when are they open
We have offices in Anchorage, Alaska; Grays, United Kingdom; and Neuching, Germany. All three are open Monday to Saturday 8 AM - 8 PM and Sunday 12 PM - 6 PM, local time. Full addresses and phone numbers are on the Contact page.
Where do you ship
We ship to all 50 US states and internationally to every continent. Some destinations need special arrangements, so please contact us for a quote.
How long will delivery take
It depends on the service you choose, the route and customs clearance. We give you an estimate when you ship, and the tracking page shows progress as your shipment moves.
What do I need for an international shipment
A clear description of the contents, their value, and the sender and receiver details. Some countries also require paperwork such as a commercial invoice. Tell us what you are sending and where, and we will advise you before you ship.
Are there items I cannot ship
Some items are restricted or prohibited by law or by transport carriers, and the rules differ by country. These can include dangerous goods, weapons, certain batteries and liquids, and perishable items. Please ask us before you pack.
How do I get a quote
Use the quote form on the Contact page or call any of our offices. Tell us what you are sending, where from and where to.
Can you pack my items
Yes. Our staff can pack and protect your items at the office. For unusual or fragile cargo, contact us first so we can plan it.
What if my shipment is delayed or damaged
Contact the office with your tracking number as soon as you notice a problem. Keep the packaging and take photos if anything arrived damaged.
How do you handle my personal information
We only collect what we need to ship your parcel, and the public tracking page never shows your name, phone number or email. Read our Privacy Policy for details.